It is the name given to automation solutions using software (robots) that navigate the systems visualization layer.
They are intended to replace repetitive, operational, and low-importance tasks — so they free people to engage in activities that require the use of judgment, reason, feelings, and human factors that contribute to any company’s innovation.
This is a tool that works in the area of cognitive process automation, which uses the latest artificial intelligence tools to bring new solutions to the business world.
One of the most used examples of RPA – Robotic Process Automation – is in customer service platforms.
In a call center, the technology will be responsible for recording updates, verifying orders, opening customer data histories, etc.
In addition, RPA can also help with activities such as:
- 1. Customer billing
- 2. Order processing
- 3. Sending notifications
- 4. Updating customer and employee profiles
- 5. Closing Fraudulent Accounts
- 6. Generating Compliance Reports
- 7. Operate applications
- 8. Make complex calculations
- 9. Manage HR talent pool
- 10. Record, modify, validate and analyze company data
- 11. Monitor automated tasks
