ams
help desk
In an increasingly digital scenario, efficient adaptation to new scenarios has become a daily challenge for managers.
Intragroup ‘s Application Management Services helps these managers on the journey from transition to digital transformation.
Through this channel, Intragroup provides technical and functional support for SAP ECC and S/4HANA, handling requests submitted as tickets by our clients’ teams.
We design and work with customized models to meet the objectives and peculiarities of your business. Find out how our AMS model can help your business. With the support service, we provide remote service to day-to-day demands, ensuring a quick response to questions or error correction, within a detailed scope.
We guarantee:
Service to users through SLA
Support structure suited to customer needs
Satisfactory speed for answering calls
Productivity and value for money
Ensuring an internal team focused on the development of new projects
In addition, in order to meet the demands generated by our customers, we set up an organizational structure for our support model, which consists of different technical and service levels, so that the necessary tasks are successfully completed.
Executive Level
Responsible for the consulting and support directorate
Generational and Coordination Level
Responsible for coordinating support and delivery managers
Technical and Functional Level
Responsible for SAP consulting and support analysis
Rely on a company specializing in SAP consulting and implementation.
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